Terms of Service

3.1Licence grant

Subject to the Agreement and payment of all fees, Pairvi grants Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the platform during the Subscription Term. Customer may use it for its own professional practice, up to the user limits in the Plan.

3.2Authorised Users

1. Customer is responsible for all activity under its account. Customer must ensure that its Authorised Users comply with the Agreement.
2. Authorised Users must not share account credentials. Each Authorised User needs a separate account.
3. Customer must tell Pairvi promptly of any unauthorised access or suspected credential compromise. Write to pairvi@strangeloop.works.
4. Customer may reassign a user seat to a replacement individual. Customer may not rotate one seat among several people at the same time.

3.3People you add to a matter

The platform lets Customer add other people to a matter, such as colleagues or clients. Customer is responsible for whom it adds and for the content it shares with them. These people use the platform under Customer’s subscription, and Customer remains responsible for their use.

3.4Court Data

Pairvi reads Court Data from public court sources and shows it as the court published it. Courts change, delay or withdraw what they publish. Pairvi does not warrant that Court Data is complete, current or correct. Customer must confirm a date, a listing or an order with the court record before relying on it.

3.5Service changes

Pairvi may modify, enhance or discontinue features of the platform. Pairvi will give at least thirty (30) days’ notice before a change that materially reduces core functionality. If Pairvi does not remedy a material reduction, Customer may terminate the affected subscription. Customer then receives a pro-rata refund of prepaid fees for the unused period.

4.1Fees

Customer shall pay the fees stated in the Plan. Unless the Plan says otherwise, fees include applicable taxes, including GST.

4.2Payment in advance

Customer pays in advance for each billing period in the Plan.

4.3Late payment

If Pairvi does not receive payment by the start of a billing period, Pairvi may suspend the account under clause 11. Customer can still export Customer Content during a suspension.

4.4Fee changes

Pairvi may change fees on renewal. Pairvi will give at least sixty (60) days’ written notice before the end of the current Subscription Term. Fees do not change during a Subscription Term unless Customer adds users or features.

4.5Non-refundable

Fees are non-refundable, except where these Terms expressly say otherwise. Customer cannot cancel a subscription mid-term for convenience.

5.1Customer owns its content

As between the parties, Customer keeps all right, title and interest in Customer Content. Nothing in the Agreement transfers ownership of Customer Content to Pairvi.

5.2Licence to Pairvi

Customer grants Pairvi a limited, non-exclusive licence to host, store, process, transmit and display Customer Content. Pairvi may use this licence only to provide the platform to Customer, to comply with law, and to enforce the Agreement. The licence ends when Customer Content is deleted or the Agreement ends, subject to clause 12.4.

5.3Output

1. As between the parties, Customer owns the Output generated from its Customer Content. Pairvi keeps its rights in the underlying platform.
2. Output may not be unique. Pairvi may generate similar or identical Output for other customers whose inputs are similar. Customer receives no exclusivity over Output.
3. Customer is responsible for reviewing Output before relying on it or giving it to any third party.

5.4Customer warranties about content

Customer represents and warrants that:

• it has all rights necessary to upload Customer Content and to grant the licence in clause 5.2;
• Customer Content does not infringe any third party’s intellectual property, privacy or confidentiality rights;
• where Customer Content contains personal data, Customer has a lawful basis to process it and has given any notice that the Digital Personal Data Protection Act, 2023 or other applicable law requires;
• Customer Content does not violate any applicable law.

5.5Pairvi intellectual property

Pairvi keeps all right, title and interest in the platform, the Documentation, its software, models and methods, and all improvements to them. Customer receives no rights except those in clause 3.1.

5.6Feedback

Customer may give suggestions, feature requests or feedback. Pairvi may use feedback without restriction or obligation. Feedback creates no confidentiality obligation, provided it does not contain Customer Content or confidential information.

6.1Pairvi is not a law firm

1. Pairvi is a software platform. Pairvi is not a law firm and does not practise law within the meaning of the Advocates Act, 1961. Pairvi gives no legal advice, legal opinion or legal representation in any jurisdiction.
2. No advocate-client relationship, or any similar professional relationship, arises between Pairvi and Customer or any Authorised User.
3. A communication does not gain legal professional privilege because it passes through the platform. Customer is responsible for protecting privilege over its own communications.

6.2Output is informational

1. Automated systems generate Output. Output is for information only.
2. A qualified legal professional must review Output before anyone relies on it, signs it, files it or gives it to a third party.
3. Customer alone is responsible for its decisions and for the documents it signs, whether or not Output informed them.

6.3Accuracy limits

Customer accepts that AI systems have inherent limits. Output may be incomplete, inaccurate, out of date or unsuitable for a purpose. Pairvi does not warrant that Output is correct, complete or fit for any specific use.

The platform may say that available sources do not answer a question. That statement is itself information. Customer must not treat the absence of an answer as proof that no relevant provision exists.

6.4Legal and regulatory content

The platform may refer to legislation, rules, regulations or judgments. This material changes over time, and the platform may not show the current position. Customer must confirm the current position with the competent authority or with qualified counsel before relying on it.

6.5No training on Customer Content

Pairvi does not use Customer Content to train, fine-tune or improve any artificial intelligence model. Pairvi does not use one customer’s content to help another customer.

6.6Automated decisions

The platform does not make decisions with legal or similarly significant effects on individuals on a solely automated basis. If Customer configures the platform to support such decisions, Customer is responsible for human review and for compliance with applicable law.

6.7Professional responsibility

Customer is responsible for using the platform in line with the professional conduct rules that apply to its personnel. These include the Bar Council of India Rules and any rules on technology in legal practice, supervision of work and client confidentiality.

7.1Restrictions

Customer shall not, and shall not permit any Authorised User or third party to:

• reverse engineer, decompile or disassemble the platform, or try to derive its source code, models or algorithms;
• copy, modify, translate or create derivative works of the platform;
• resell, sublicense, rent or lease the platform, or provide it as a service to any third party;
• use the platform to build or train a competing product or service;
• circumvent, or try to circumvent, any access control, usage limit, rate limit or security measure;
• access, or try to access, any other customer’s account, data or content;
• upload malicious code, or use the platform to distribute malware or conduct any attack;
• use the platform in violation of any applicable law, sanctions regime or export control;
• upload content that is unlawful or defamatory, or that infringes the rights of any person;
• use automated means to extract data from the platform at a scale or rate that degrades the service for others;
• remove, obscure or alter any proprietary notice on the platform or the Documentation.

7.2Monitoring and support access

Pairvi does not routinely monitor Customer Content. No one at Pairvi has standing access to Customer documents. Pairvi may access Customer Content only:

• to give support at Customer’s request;
• to investigate a suspected breach of this clause 7;
• to respond to a security incident; or
• where the law requires it.

Each access needs two approvals inside Pairvi. Each access is time-limited and written to Customer’s audit log. Pairvi tells Customer about each access, unless the law forbids it.

8.1Definition

“Confidential Information” means non-public information that one party discloses to the other. It must be marked confidential, or a reasonable person must understand it to be confidential from its nature and the circumstances. Customer Content is Customer’s Confidential Information. The platform, the Documentation and non-public pricing are Pairvi’s Confidential Information.

8.2Obligations

Each party shall:

1. protect the other party’s Confidential Information with at least the care it uses for its own, and never less than reasonable care;
2. use it only to perform the Agreement;
3. disclose it only to personnel and advisers who need to know it and who are bound by equivalent obligations.

8.3Exclusions

Confidentiality obligations do not apply to information that:

1. is or becomes public without a breach of the Agreement;
2. the receiving party lawfully knew before disclosure;
3. the receiving party develops independently, without use of the other party’s Confidential Information;
4. the receiving party lawfully receives from a third party without restriction.

8.4Compelled disclosure

A party may disclose Confidential Information where the law or a competent authority requires it. Unless the law forbids it, that party must give the other party prompt notice. It must give reasonable help to seek protective treatment. It must disclose only the minimum required.

8.5Duration

Confidentiality obligations survive termination for three (3) years. Obligations for Customer Content and trade secrets continue for as long as the information stays confidential.

9.1Roles

For the personal data of Customer and its Authorised Users, Pairvi is a Data Fiduciary under the Digital Personal Data Protection Act, 2023. For personal data that Customer’s clients give Customer and Customer stores in the platform, Pairvi processes it on Customer’s instructions as a Data Processor.

9.2Compliance

Each party shall comply with the data protection laws that apply to it. These include the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and the Information Technology Act, 2000 and its rules.

9.3Hosting region

Pairvi hosts all Customer Content in India. Pairvi will not move Customer Content out of India without Customer’s prior written consent and a controlled migration.

9.4Security and breach notice

Pairvi shall maintain technical and organisational measures that suit the risk, as the Privacy Policy describes. If Pairvi becomes aware of a personal data breach that affects Customer Content, Pairvi shall notify Customer without undue delay. Pairvi shall also notify the Data Protection Board of India and CERT-In within the times the law sets.

9.5Customer responsibilities

Customer is responsible for:

• setting access permissions correctly;
• managing Authorised User accounts;
• revoking access promptly when a person leaves;
• deciding what content to upload;
• having a lawful basis to process personal data in Customer Content.

10.1Mutual warranties

Each party warrants that it has full power and authority to enter into and perform the Agreement. Each party warrants that the person who accepts the Agreement for it is authorised to do so.

10.2Pairvi warranties

Pairvi warrants that:

1. the platform will perform materially in line with the Documentation during the Subscription Term;
2. it will provide the platform with reasonable skill and care;
3. it will not knowingly introduce malicious code into the platform.

If Pairvi breaches clause 10.2(a), Customer’s only remedy is this. Pairvi will use commercially reasonable efforts to correct the non-conformity. If Pairvi cannot correct it within a reasonable period, Customer may terminate the affected subscription and receive a pro-rata refund of prepaid fees for the unused period.

10.3Disclaimers

EXCEPT AS CLAUSE 10.2 EXPRESSLY STATES, THE PLATFORM, COURT DATA AND ALL OUTPUT ARE PROVIDED “AS IS”. TO THE MAXIMUM EXTENT THAT APPLICABLE LAW PERMITS, PAIRVI DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY. THIS INCLUDES ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OR NON-INFRINGEMENT.

In particular, Pairvi does not warrant that:

1. the platform will be uninterrupted or error-free;
2. Output or Court Data will be accurate, complete or suitable for any purpose;
3. the platform will identify every date, risk, conflict, obligation or issue in Customer Content;
4. the platform reflects the current state of any law or regulation.

Clause 6 applies in full to all Output.

12.1Term

The Agreement starts on the day Customer first accepts these Terms. It continues until all subscriptions expire or end. Each subscription runs for the Subscription Term in its Plan.

12.2Termination for cause

Either party may end the Agreement, or an affected subscription, with immediate effect by written notice, where the other party:

1. commits a material breach and does not remedy it within thirty (30) days of written notice;
2. commits a material breach that cannot be remedied;
3. becomes insolvent, enters liquidation, or has a resolution professional, receiver or administrator appointed.

12.3Effect of termination

On termination:

1. all licences under clause 3.1 end immediately;
2. Customer shall stop using the platform;
3. fees accrued up to the termination date become due;
4. if Customer terminates for Pairvi’s material breach, Pairvi shall refund prepaid fees for the unused period on a pro-rata basis.

12.4Data export and deletion

1. For thirty (30) days after termination, Pairvi shall make Customer Content available for export in open formats (PDF, DOCX, CSV and JSON), together with Customer’s audit log.
2. After that period, Pairvi shall delete Customer Content and destroy Customer’s encryption key, unless the law requires Pairvi to keep it.
3. Encrypted backups may hold data for up to thirty (30) more days. Pairvi does not process data in backups, and the data leaves on the next backup rotation.

12.5Survival

Clauses 2, 5.1, 5.5, 5.6, 6, 8, 10.3, 12.4, 13, 14, 15 and 16 survive termination. Any other provision that by its nature should survive also survives.

13.1Excluded losses

To the maximum extent that applicable law permits, neither party is liable to the other for any indirect, incidental, special, consequential or punitive loss. Neither party is liable for loss of profit, revenue, business, goodwill, anticipated savings or data. This applies however the loss arises, in contract, tort or otherwise, even if the party knew it was possible.

13.2Liability cap

Subject to clause 13.3, each party’s total liability under the Agreement in any twelve (12) month period shall not exceed the fees that Customer paid or must pay under the Agreement in the twelve (12) months before the event that caused the claim.

13.3Exclusions from the cap

Nothing in the Agreement limits or excludes liability for:

1. death or personal injury caused by negligence;
2. fraud or fraudulent misrepresentation;
3. Customer’s obligation to pay fees;
4. either party’s indemnity obligations under clause 14;
5. breach of clause 8 (Confidentiality);
6. any liability that applicable law does not allow the parties to limit or exclude.

13.4Loss from Output or Court Data

Because of clauses 3.4 and 6, and to the maximum extent that applicable law permits, Pairvi is not liable for any loss that arises when Customer relies on Output or Court Data without independent review.

13.5Basis of the bargain

The parties agree that the limits in this clause 13 are a fundamental basis of the bargain and are reflected in the fees. The parties would not have entered into the Agreement without them.

14.1Pairvi indemnity

Pairvi shall defend Customer against any third-party claim that the platform, as Pairvi provides it and used in line with the Agreement, infringes that third party’s intellectual property rights. Pairvi shall pay damages finally awarded, or amounts agreed in settlement.

This indemnity does not apply to claims that arise from:

1. Customer Content;
2. a change to the platform by anyone other than Pairvi;
3. use of the platform with anything Pairvi did not supply, where the claim would not exist without that combination;
4. use in breach of the Agreement.

If an infringement claim arises or is likely, Pairvi may choose to do one of these: obtain the right for Customer to keep using the platform; change the platform so it does not infringe; or end the affected subscription and refund prepaid fees for the unused period.

14.2Customer indemnity

Customer shall defend Pairvi against any third-party claim that arises from:

1. Customer Content, including a claim that it infringes third-party rights or that Customer uploaded it without a lawful basis;
2. Customer’s breach of clause 7 (Acceptable use);
3. Customer’s reliance on Output in breach of clause 6.2.

Customer shall pay damages finally awarded, or amounts agreed in settlement.

14.3Indemnity procedure

The indemnified party shall:

1. notify the indemnifying party promptly in writing;
2. give the indemnifying party sole control of the defence and settlement. A settlement that places a non-financial obligation on the indemnified party needs its consent, which it shall not unreasonably withhold;
3. cooperate reasonably, at the indemnifying party’s expense.

15.1Governing law

The laws of India govern the Agreement and any dispute that arises out of or in connection with it, including non-contractual disputes.

15.2Escalation

Before either party starts formal proceedings, the parties shall try in good faith to resolve the dispute. Each party shall escalate it to its senior management for thirty (30) days from written notice of the dispute.

15.3Arbitration

Arbitration under the Arbitration and Conciliation Act, 1996 shall finally resolve any dispute that clause 15.2 does not resolve.

1. A sole arbitrator shall hear the dispute. The parties shall appoint the arbitrator by agreement. If they do not agree within thirty (30) days, the arbitrator shall be appointed under section 11 of the Act.
2. The seat and venue of arbitration is New Delhi, India.
3. The language of arbitration is English.
4. The award is final and binding on the parties.

15.4Jurisdiction and interim relief

Subject to clause 15.3, the courts at New Delhi have exclusive jurisdiction. Either party may apply to those courts for interim relief under section 9 of the Arbitration and Conciliation Act, 1996. This includes relief to protect Confidential Information or intellectual property.

16.1Changes to these Terms

Pairvi may update these Terms. For a material change, Pairvi shall give at least thirty (30) days’ notice before the change takes effect. If Customer objects to a material change, Customer may end the affected subscription by written notice before the change takes effect. Customer then receives a pro-rata refund of prepaid fees for the unused period. A change that materially reduces Customer’s rights does not apply to the current Subscription Term.

16.2Assignment

Neither party may assign or transfer the Agreement without the other party’s prior written consent, which it shall not unreasonably withhold. Either party may, on written notice, assign the Agreement to an affiliate or to a successor in a merger, acquisition or sale of substantially all its assets.

16.3Subcontracting

Pairvi may engage subcontractors and sub-processors to provide the platform. Pairvi remains responsible for their performance. The Privacy Policy describes how sub-processors handle personal data.

16.4Notices

Notices under the Agreement must be in writing and sent by email. Pairvi sends notices to the email address on Customer’s account. Customer sends notices to pairvi@strangeloop.works. A notice takes effect when sent, unless the sender receives a delivery failure message.

16.5Force majeure

Neither party is liable for a failure or delay caused by an event beyond its reasonable control. Examples are an act of God, war, civil unrest, government action, epidemic, a court website outage, or the failure of public telecommunication or utility networks. This clause does not excuse Customer’s obligation to pay for services received. If a force majeure event lasts more than sixty (60) days, either party may end the affected subscription by written notice.

16.6Publicity

Neither party may use the other party’s name, logo or trade marks in publicity without prior written consent. Pairvi shall not name Customer as a customer in marketing material without Customer’s prior written consent.

16.7Entire agreement

The Agreement is the entire agreement between the parties. It replaces all prior discussions, proposals and representations. Neither party relied on any statement that is not in the Agreement. Nothing in this clause limits liability for fraudulent misrepresentation.

16.8Severability

If a court or tribunal holds any provision invalid or unenforceable, that provision is changed to the minimum extent needed to make it enforceable. If no change can make it enforceable, it is removed. The remaining provisions continue in full force.

16.9Waiver

A failure or delay to exercise a right is not a waiver of it. A single or partial exercise of a right does not prevent its further exercise. A waiver is effective only in writing.

16.10No partnership

Nothing in the Agreement creates a partnership, joint venture, agency or employment relationship between the parties.

16.11Third parties

A person who is not a party to the Agreement has no right to enforce any of its terms.

16.12Electronic execution

The parties may accept or sign the Agreement electronically, including by click-through or electronic signature under the Information Technology Act, 2000. The parties may sign in counterparts. Each counterpart is an original, and together they form one agreement.